People give others the advice they would like to give themselves. So I guess Aviva's scream your head off advice was what he would be giving himself. Horrific scenario for sure that no one should have to face.
Name callers really are indifferent to the people they are injuring. I do not think the argument that "I am just so upset that I lost myself and started calling people names" just not stand since it appears to last longer than a normal reflection period. Aviva is not 20 years old. She has had experience. What she is telling us is that she probably did not apologize to the people she has offended in her life. And she really does not care. She does care about being alienated because of her behavior though.