And didn't Amy dial 911 at this point too? Or was it later?jade, if you have not seen the episode, I think you should before you weigh in here. What you have posted ^^^^^ above is not how it went down with the young man and the pizza.
As far as the young man and the pizza. He got up from his table and went over to Sammy who was at the cash register and the young man inquired as to his pizza as it had been 90 minutes. At that Sammy says "its coming" and the young man says, "you have been saying that but where is it". At that moment Sammy just started screaming at him. Screaming. Yelling. Screaming. Everyone in the restaurant (all 5 of them) were staring at this exchange. The young man's friends were SHOCKED. Then Sammy SCREAMS, "pay me for the pizza and get out of here right now, pay for it and get out, pay me now and then get out". Sammy kept saying that over and over again and getting louder and louder. The young man is STUNNED and says "pay you for a pizza I never received". THEN OF COURSE AMY COMES RUNNING OUT. She is now screaming and yelling. Sammy and Amy are dropping F-Bombs all over the restaurant. It was a SHOCKING scene. At one point I thought someone was going to get punched and I saw a KN's cameraman get in the scene to break it up.
I think this will help you understand what exactly happened with that one scene in this 60 minutes of a REAL KITCHEN NIGHTMARE!!!!