I didn't state "verbal abuse." I mentioned "bad language." I don't think any Professional should swear at a patient, client, co-worker, etc, but espcially not at a patient. As I already mentioned, I don't believe a staff member should have to take abuse from a patient, either - no matter if it's due to "sickness" or "excuses." A Professional should be able to control themselves from swearing at a patient, client, co-worker, etc.