I read that same article; it was interesting and I'm with you, Dogbat. Putting the sniping and rude comments to her aside, it's hard to believe that in that particular industry, no one (Daniel, the Scottish woman?) has taken her by the hand and said, "Look, like it or not, you represent this company and you need to make an attempt to fit in". Then taken her shopping to help find affordable clothing appropriate for the postition. Of course anything short of couture would not be good enough to shut up some of the nastier people, but she could still look professional. As for it affecting the title of the show - in that world, just looking ordinary would still qualify as "ugly".