I think the woman is bipolar or something. She has amazing mood swings and can shift on a dime. She was always fun to watch - as long as you were more than an arm's length away! I'd never seen someone who was the star of their own show be so unhappy about it.
Kathy Najimy, her sidekick on the show, such a sweetheart. I worked at FRIENDS for two years as well (both BKC productions on the WB lot) and Kathy used to bring her nephew on tape days to watch production. Kathy's good people.