Duxxy, like I've said before, I'm not out to get her fired. All I want is for her to do her share of the work. I understand that she has worked for the company for 26 years, but NOT for this particular boss. She has worked for him the same amount of time I have. I don't care that she knits, especially since I'm here on my down time. I care that she won't put the stuff down to take care of a client or to do her own paperwork. I wasn't hired as her personal secretary. I was hired to be a licensed agent. I know that if she were ever to lose this job, it would kill her. But if someone isn't doing their job, the boss has every right to tell them that they need to start without feeling guilty they told them about it.