You and me both! The last time I was at the vet, some people brought in a small boxer with a deformed fore-leg; he had fallen down some steps in the home. The dog was tolerating the injury well (looked like a dislocation to this doctor!), considering how ugly it looked. It brought back to me every bad thing that I had been through with my babies. The owners were nicely calm, and not crazy. I learned a lot by listening to what the people were being told. There was a $50 after hours fee, and the clinic wanted a $200-250 deposit before they would agree to take the patient; I don't think these people had ever used this clinic before. I know that business is business, but I think that the doc could at least have looked at the dog before going the hard-nosed approach. I think the people were going to have a hard time coming up with the deposit money that day (Sunday), and had offered to bring the cash back on Monday. The only thing that made it not as offensive was that the dog was not exhibiting any pain reaction. The people did decide to stay there, so I guess they were able to manage. And This Was My Favorite, Regular Vets Office!!