Nliedel, thank you for your testimony about your experience. I would love to know for sure they didn't check out Ellen prior to her adoption. That's a verrry interesting tidbit. Hasn't Ellen gone through several pets just since her show's been on? I love her, but I seem to recall she's mentioned a few times about having a dog that didn't work out. Had M&M done their homework, they may have realized Iggy might not stay with her and could have turned her down. It's a sad situation, no matter how you look at it.
No one can blame M&M for wanting to do a home study follow-up, and there's always some hoop jumping that goes on when adopting a pet. Hell, there's major hoop jumping when adopting a child for that matter. Mr. Rose and I were screened out the whazoo, had to supply fingerprints, character references, access to all our finances, two home visits months apart, in order to adopt our daughter. All the while, several streets over a family was cranking out babies right and left and had zip parenting skills or interest. It's just the way the world goes round, I guess.
Playing devil's advocate here, I suppose M&M may have worried that because it was Ellen, word might get out about the moving of the dog which in turn might set a possible dangerous precedence. Others would hear she passed the dog along, therefore they can, too, only they might not be as discerning about where it gets placed. However, once they made the home visit and saw he was in a loving home, I don't understand why they wouldn't see fit to make an exception. It definitely comes across that the owner is severely pissed that she wasn't informed of the exchange, so she's stamping her foot and drawing a line in the sand. So sad for all involved. I saw a piece on this last ngiht on ET (or one of those shows) and someone representing M&M (I'm not sure if it was the owner) said, "they'll never get that dog back now!" due to the backlash M&M has received.
We've found three dogs over the years at our local shelter and had to have them spayed/neutered, pay processing fees, then were contacted by phone twice to check up on them. All of this seemed quite reasonable to us. Perhaps MRD has a good point, they're now unable to cite Ellen as a satisfied customer, so they're also pissed about that.
ETA: Edited to add response to nliedel.