My husband has been having some medical issues. Getting him to go to the doctor is like pulling teeth with pliers and no pain medication. On Tuesday I make him an appointment and I think it's for Wed (yesterday). Tues. night the automative service calls to confirm the appointment for Thursday. So on Wed. I call to make sure his appointment isn't that day as I know they would be ticked if we didn't show up (never mind that it's okay for them to keep us in the waiting room for however long they wish but that's another peeve).
Here's the exchange: Me: I'm calling to see when my husband's appointment is because what I have and what the autocall said aren't the same.
Phone person: Your husband hasn't signed a HIPPA form allowing us to give you that information (this I totally understand).
Me: But I'm the one who made the appointment and he's not here. I really just want to make sure it's not today. How about this, can you at least confirm that it's not today?
Phone person: The appointment is not today.
Me: Thank you very much.
I understand their position and was grateful that she "played along" with me. This wasn't really a peeve at them. More so I'm peeved at my husband because if I didn't make the appointment he wouldn't have but then he needs to understand due to medical privacy, there's only so much I can do before he needs to step up and take part in his own care!