My daughter who works at Subway was just telling me how much she hates "upselling" which is what they did to you. They have 'mystery shoppers" who come in and if they are "upsold" so many times, then the employees in her shop win prizes. She says that if they order a sub, she has to offer a combo and if they choose the combo, she has to offer cookies, etc.Originally Posted by gabriel;2275243;
She says that it doesn't take long, but it backs the line up on busy days and then everyone gets mad as its taking so long to get their orders. But she says her boss "tells them very firmly" that they MUST do this.
For the record I hate it too. But when I was in sales, I did the same thing and occasionally (especially if you on on commission) it pays off. But it is a pain in the butt for everyone involved in it.