Originally Posted by prhoshay;3760966;
Offering coupons has become a common practice because they're not going to pay you to send the product back and they know you're not going to pay the postage yourself. It's possible someone at the store opened the bottle and a lot of air got in, thus drying out the product and then an employee noticed it was open, and closed it. Not all customers are considerate. I'm not sure the store would take it back (???). It is annoying and I don't blame you for being upset.