I used to use the "lay the phone" down technique on my ex-husband when he wanted to call and rant about something or another. You could walk across the room and hear him going on and on...like Charlie Brown's teacher. Instead of getting angry and fighting back with him, I would get tickled and start to laugh! Eventually, he would "get it" and hang up....forcefully, I'm sure! Putting him on hold would not have been nearly as satisfying! He eventually got over calling me and putting on a show, since I wasn't listening, anyway! Like Janet Jackson's song said....."Control!"