Trouble Cancelling Services - Page 3

MissThing · 07-19-2007, 09:06 AM

Vonage is the absolute worst I've ever experienced, I agree. Luckily for me, I used to be a negotiator (in my former life), and I have some of the 'slap' techniques (when you negotiate, you really do need to know when to fondle and when to slap) down pat, or I think I'd still be on the phone with them,

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myrosiedog · 07-19-2007, 09:15 AM

Quote:

Originally Posted by MissThing

Vonage is the absolute worst I've ever experienced, I agree. Luckily for me, I used to be a negotiator (in my former life), and I have some of the 'slap' techniques (when you negotiate, you really do need to know when to fondle and when to slap) down pat, or I think I'd still be on the phone with them,

.

Oh, please share some of your slap techniques.

Julian Pyke · 07-19-2007, 12:55 PM

I stupidly ordered a gym from a trusted company. I called to cancel it an HOUR later... and they said it was already shipped. I said that's bull, I want to cancel it now. They wouldn't let me (and I supposedly had a 60 day free trial) and they said I had to refuse it at the door. So... a MONTH later the gym shows up at my door, and I wasn't home to refuse it, so they leave a huge three boxes on my door that I never signed for.

So, I called them and told them I wasn't able to refuse it and need them to come pick it up. They said they must first get authorization from their employers. I called four times that week and said can you guys come pick it up. Well, They never picked up the phone, at all, every time I called. It took me THREE more weeks and finally they said they received authorization.

Finally! And they picked it up on the 55th day, and it was returned to them two days later. So, after all that trouble (and them NEVER picking up the phone) yeah. I'll never order a gym again.

Lois Lane · 07-19-2007, 05:08 PM

Quote:

Originally Posted by myrosiedog

I don't know Lois, I've dealt with enough people in certain places that I think "are you a tool?" is a question on the employment application and if you check yes, you automatically get the job.

How true, mrd. How true.

I always thought Vonage might be something worth trying out, but after hearing this, no way!!

Julian, glad it all worked out. Just a note of advice: NEVER order anything unless you really REALLY want it. It's such a hassle to return stuff. I'd rather pay more and buy it in a store with a decent return policy.

MissThing · 07-19-2007, 05:18 PM

Quote:

Originally Posted by Lois Lane

I always thought Vonage might be something worth trying out, but after hearing this, no way!!

Lois, Vonage is just one VOIP provider, there are many others. I know a lot of folks that have various services and are quite happy with them. You might poke around, do a little research, and find out if there are some that offer services in your area that provide good service.

I'd never discourage anyone from VOIP, but I'd never encourage anyone to use Vonage as the provider.

Stargazer · 07-20-2007, 08:12 PM

Gosh, I've been thrilled with Vonage. I had Lingo before and they didn't cancel my services for several months after I told them to do so. They had no phone numbers to call at all at the time, either. Only email.

I suppose I may just love Vonage because I've never had to try to cancel their services. From a provider standpoint, they've been excellent for me, though. No dropped calls like I had with Lingo and the sound quality and reliability is great. Now y'all have made me nervous if I have to cancel it one day, though.

I surely don't want an AOL repeat. I might burst a blood vessel.

MamaC · 07-21-2007, 01:38 AM

Star, as long as you are the one whose name is on the account, it will go much better than what I had to deal with. BUT, they will still try to get you to keep the service. They, like AOL, just don't want you to go onto another carrier.

When my brother, who is the one who got my parents onto Vonage in the first place, wanted to switch to a new provider, he told me that Vonage was trying their best to keep him one of their customers. He was still on the phone way too long with them.

So just be prepared and stand strong! Of course, first you have to get them to put a human on the phone and not keep you on hold forever! LOL

livin4reality · 07-21-2007, 01:52 AM

I have a good canceling story to tell but you'all will just have to wait until tomorrow- I have to concentrate on ED and Kail!

Bearcata · 07-21-2007, 02:58 AM

I have Vonage now for about 9 months, no problems so far.

AOL I had free for 1 yr all because of a 30 day free trial offer and they kept refusing to cancel when I called every time the free extension period ended. I quit for a while and did it again for another free yr. Then I made the mistake of actually signing up as a customer. They are total ripoff artists. I was on a $20.00 a month plan and I always ended paying $50 to $60 a month. It made no sense. Unfortunately I had a 6 month contract. I also know to call then in the evenings on a Sunday, seriously ask the customer reps most were pretty helpful as to when to call otherwise you can sit on the phone 50 or 60 minutes waiting on a rep to answer.

Oh, when my father passed away I filled out one of those forms to cancel his mail and I tried to list all the items I could. When the agency/company/firm replied saying they had recieved my form they also told me that they could only do this for 5 yrs and then the subscriptions and what ever would start again. That statement threw me for a loop, what part of dead did they not understand?

MsDiva2007 · 07-21-2007, 04:38 AM

AOL is a joke. I tried to cancel them over service interupptions and they gave me 6 months free. I then called them again and was given a run around to cancel along with another month free for my troubles.

I finally threatened to sic my lawyer on them and they cancelled me out and sent me a letter about how sorry they are to lose my business.

07-19-2007, 09:06 AM	#21
MissThing Shoveling the ocean Join Date: Apr 2004 Location: Camp Quicherbichen Posts: 3,501	Re: Trouble Cancelling Services Vonage is the absolute worst I've ever experienced, I agree. Luckily for me, I used to be a negotiator (in my former life), and I have some of the 'slap' techniques (when you negotiate, you really do need to know when to fondle and when to slap) down pat, or I think I'd still be on the phone with them, . __________________ Papi on being tested for steroids: "All they are going to find is a lot of rice and beans." I cater to the Regs!

07-19-2007, 12:55 PM	#23
Julian Pyke FORT Fogey Join Date: Aug 2005 Posts: 3,841	Re: Trouble Cancelling Services I stupidly ordered a gym from a trusted company. I called to cancel it an HOUR later... and they said it was already shipped. I said that's bull, I want to cancel it now. They wouldn't let me (and I supposedly had a 60 day free trial) and they said I had to refuse it at the door. So... a MONTH later the gym shows up at my door, and I wasn't home to refuse it, so they leave a huge three boxes on my door that I never signed for. So, I called them and told them I wasn't able to refuse it and need them to come pick it up. They said they must first get authorization from their employers. I called four times that week and said can you guys come pick it up. Well, They never picked up the phone, at all, every time I called. It took me THREE more weeks and finally they said they received authorization. Finally! And they picked it up on the 55th day, and it was returned to them two days later. So, after all that trouble (and them NEVER picking up the phone) yeah. I'll never order a gym again.

07-20-2007, 08:12 PM	#26
Stargazer RESIDENT JEDI MASTER Join Date: Jul 2003 Location: On a Rocky Mountain High Age: 33 Posts: 11,640	Re: Trouble Cancelling Services Gosh, I've been thrilled with Vonage. I had Lingo before and they didn't cancel my services for several months after I told them to do so. They had no phone numbers to call at all at the time, either. Only email. I suppose I may just love Vonage because I've never had to try to cancel their services. From a provider standpoint, they've been excellent for me, though. No dropped calls like I had with Lingo and the sound quality and reliability is great. Now y'all have made me nervous if I have to cancel it one day, though. I surely don't want an AOL repeat. I might burst a blood vessel. __________________ "Luminous beings are we, not this crude matter."- Yoda "I'll just see where Providence takes me and try to look like I got there confidently." - Craig Ferguson

07-21-2007, 01:38 AM	#27
MamaC addicted Join Date: Apr 2005 Location: NY Age: 53 Posts: 1,542	Re: Trouble Cancelling Services Star, as long as you are the one whose name is on the account, it will go much better than what I had to deal with. BUT, they will still try to get you to keep the service. They, like AOL, just don't want you to go onto another carrier. When my brother, who is the one who got my parents onto Vonage in the first place, wanted to switch to a new provider, he told me that Vonage was trying their best to keep him one of their customers. He was still on the phone way too long with them. So just be prepared and stand strong! Of course, first you have to get them to put a human on the phone and not keep you on hold forever! LOL

07-21-2007, 01:52 AM	#28
livin4reality smooshy face! Join Date: Sep 2003 Location: jayhawk land Posts: 1,713	Re: Trouble Cancelling Services I have a good canceling story to tell but you'all will just have to wait until tomorrow- I have to concentrate on ED and Kail! __________________ He is your friend, your partner, your defender, your dog. You are his life, his love, his leader. He will be yours, faithful and true, to the last beat of his heart. You owe it to him to be worthy of such devotion." - Anonymous

07-21-2007, 02:58 AM	#29
Bearcata what a strong finger Join Date: Apr 2004 Location: the edge of the beltway Posts: 6,871	Re: Trouble Cancelling Services I have Vonage now for about 9 months, no problems so far. AOL I had free for 1 yr all because of a 30 day free trial offer and they kept refusing to cancel when I called every time the free extension period ended. I quit for a while and did it again for another free yr. Then I made the mistake of actually signing up as a customer. They are total ripoff artists. I was on a $20.00 a month plan and I always ended paying $50 to $60 a month. It made no sense. Unfortunately I had a 6 month contract. I also know to call then in the evenings on a Sunday, seriously ask the customer reps most were pretty helpful as to when to call otherwise you can sit on the phone 50 or 60 minutes waiting on a rep to answer. Oh, when my father passed away I filled out one of those forms to cancel his mail and I tried to list all the items I could. When the agency/company/firm replied saying they had recieved my form they also told me that they could only do this for 5 yrs and then the subscriptions and what ever would start again. That statement threw me for a loop, what part of dead did they not understand? __________________ "When life gives you lemons, squirt lemon juice in your enemy's eyes."

07-21-2007, 04:38 AM	#30
MsDiva2007 FORT Fanatic Join Date: May 2007 Location: Cali Posts: 741	Re: Trouble Cancelling Services AOL is a joke. I tried to cancel them over service interupptions and they gave me 6 months free. I then called them again and was given a run around to cancel along with another month free for my troubles. I finally threatened to sic my lawyer on them and they cancelled me out and sent me a letter about how sorry they are to lose my business.