OH my god. I feel my blood pressure rising just reading this thread. I went through this with AOL all the way back around 1999. I've not used them since and I'd rather have my arm cut off than to use them again. I flew into a complete rage with their representative and was actually yelling at him over the phone. I'd never done that before in my life. In fact, its probably one of the angriest moments in my entire life. I ended up having to actually cancel the credit card they had to get away from their many tentacles.