Excellent advice, tickerrose, and I couldn't possibly agree more. At my last job, we had a woman in the Billing dept. whom my co-workers despised and were loathe to deal with because she would literally scream at people.Originally Posted by tickerrose;2378654;
I told them, "Let me take care of her."
I showed up, and sure enough, she started screaming at me. I let her go about 30 seconds, then held up my hand and said, "Don't scream at me anymore. Describe your problem and I'll fix it."
She did and I did.
For the next two years, she asked only for me. After I left that job, I bumped into her one night having dinner at a local restaurant around the corner from my house. We had margaritas and a laugh.