The cell phone companies make a mint from texting. They're charging for bandwidth that never would've been used anyhow. We left AT&T as our cellular carrier a few years ago. The guy could've cared less and was more than happy to lose us as customers. A few days later, a different customer service rep called asking if we would renew. DUH. We had already switched carriers, so no thank you!
Another time, I was having problems with a Cingular customer service rep and I said if the service didn't get better, I would switch carriers. He didn't care either and asked if I'd like him to get that going now. I was just about to cancel when his manager popped on the line and took over the call. Apparently they really do listen in!
My mother has an auto road service package through Sears and the rates just were so high. I called to see if it was cheaper for just one person, since my father passed away. Well, the customer service rep was "Stan" and he was obviously reading from a script. No, he said. The prices were the same. He kept having me repeat everything 3 or 4 times because he said apparently we had a bad connection. I wanted to say, "'Stan,' of course we have a bad connection. You're in India and I'm in the U.S." I told him AAA was offering the same service for half the price and my mom was going to opt out. All of the sudden, NOW he offered a 45% discount to match AAA's rate. Why can't they just offer that rate to everyone instead of overcharging people?
And I know we've had this discussion before and this is no slam against the fine people of India. It's more of a tirade against greedy American companies trying to make the most profit as possible. It is very difficult to discuss things with someone halfway across the world who has an accent that is incredibly difficult to understand. If I were talking to him in person, it would be much easier--it just is when you can see the person. It's not the customer service reps faults--they're doing their job they were paid to do. Most of them speak fine English, but the accents are just too difficult for me to understand much of the time.