FORTers' consumer reports

[Melitta]

In reference to the Sears guy posting. Sprint has the same kind of consumer support group. They are on the look out for unhappy customers and work with them to get their issues resolved. The Sprint care group jumped in to help me resolve an issue that I had been having with my phone for almost 2 weeks. I couldn't get anyone on the phone that knew what the heck was going on. The Sprint group caught site of my venting on the Sprint web site, they got a hold of me and had it taken care of in less than 4 hours. They were awesome!

[ClosetRTWatcher]

In reference to the Sears guy posting. Sprint has the same kind of consumer support group. They are on the look out for unhappy customers and work with them to get their issues resolved. The Sprint care group jumped in to help me resolve an issue that I had been having with my phone for almost 2 weeks. I couldn't get anyone on the phone that knew what the heck was going on. The Sprint group caught site of my venting on the Sprint web site, they got a hold of me and had it taken care of in less than 4 hours. They were awesome!

Maybe if I had come in here to rant 3 weeks ago I wouldn't have been without a fridge for so long...

[Gutmutter]

It isn't anywhere near as major, but a couple of years ago I got my daughter some jeans at Sears and the cashier forgot to take of the plastic anti-theft device. It was at a mall 45 min. away and we were about to go on vacation. I had to drive 45 min. each way to get it taken off and the cashier never said sorry or anything. I asked to speak to a manager because I was pissed. I just wanted to let them know that customer service is important and an apology was in order. The manager was even worse. She thought I was angling for a discount or something and was very confrontational! I told her I didn't want anything from them but an apology and she said, "Sorry" the way a 5-year old does when you make them apologize. I went home and cut up my Sears card and never shopped there again. I've also told that story to 100 people in the years since. Seriously - am I too old-fashioned to expect an apology when I've had to drive an hour and a half to correct a mistake that they made? And then have the manager be that rude to my face? Look at me! I'm still mad about it and I still don't shop at Sears!

[Ellen]

...Seriously - am I too old-fashioned to expect an apology when I've had to drive an hour and a half to correct a mistake that they made? And then have the manager be that rude to my face?...

Nope, not at all!
The place where I get my car "done" made a mistake on a bill, and I had to go back with my credit card to get the mistake fixed. Luckily, I realized the mistake before I got home (which is only 10 or 15 minutes away), when I stopped at the Starbucks a few blocks from the garage. They not only apologized, but gave me a certificate for a free oil change.

[ClosetRTWatcher]

I don't think it is old fashioned at all to expect an apology. It is just common courtesy. Furthermore, it is common sense if you want to keep customers coming back!!!

[PGM35]

It isn't anywhere near as major, but a couple of years ago I got my daughter some jeans at Sears and the cashier forgot to take of the plastic anti-theft device. It was at a mall 45 min. away and we were about to go on vacation. I had to drive 45 min. each way to get it taken off and the cashier never said sorry or anything. I asked to speak to a manager because I was pissed. I just wanted to let them know that customer service is important and an apology was in order. The manager was even worse. She thought I was angling for a discount or something and was very confrontational! I told her I didn't want anything from them but an apology and she said, "Sorry" the way a 5-year old does when you make them apologize. I went home and cut up my Sears card and never shopped there again. I've also told that story to 100 people in the years since. Seriously - am I too old-fashioned to expect an apology when I've had to drive an hour and a half to correct a mistake that they made? And then have the manager be that rude to my face? Look at me! I'm still mad about it and I still don't shop at Sears!

Exactly! Same goes for us with our truck repair issue. We want someone to accept responsibility, apologize, and express concern for what we have gone through. Or I'll tell EVERYONE I ever come in contact with, not to go to that dealership to buy or service a truck!

[prhoshay]

Not to brag, but I'm always getting free stuff plus apologies when I register complaints and, inevitably, I get much better service the next time I patronize their business (I always remind them of what I had been through, previously!) My son always says, "There you go writing letters, again!"

I always remind "Sonnyboy" that it works for me!

[famita]

hey does anyone know anything about hot stone massage heating units? My co-worker wants to buy for his wife and wants to know if anyone's used it and were they satisfied w/it. I thank you all in advance!

[Debb70]

hey does anyone know anything about hot stone massage heating units? My co-worker wants to buy for his wife and wants to know if anyone's used it and were they satisfied w/it. I thank you all in advance!

No, but it sounds like something I need! I'm going to see what I can find out about it.

Here's a link to Amazon comment section. I'm afraid the reviews aren't very good. Rats. Too bad. I guess it depends on your needs, but most of the reviews didn't seem very impressed.

Amazon.com: Hot Stone Massage (Mini Kits) (9780762416066): Running Press: Books

[prhoshay]

I gave one to a friend for Christmas one year (she had mentioned that she thought it would feel really good), and she loved it. I am not really a heat person, so I can't think of anything I'd like less. He needs to find a way to make sure his wife would love this kind of thing.