In reference to the Sears guy posting. Sprint has the same kind of consumer support group. They are on the look out for unhappy customers and work with them to get their issues resolved. The Sprint care group jumped in to help me resolve an issue that I had been having with my phone for almost 2 weeks. I couldn't get anyone on the phone that knew what the heck was going on. The Sprint group caught site of my venting on the Sprint web site, they got a hold of me and had it taken care of in less than 4 hours. They were awesome!