I'm an Escrow Assistant for a title company (homes, not autos) & whenever the Escrow Officers are not available (in closings or at lunch, etc), I get all of their phone calls, which is totally unfair because I'm NOT the only assistant. So that in & of itself already irritates me, but then, if I can't answer someone's question, too many times I get a really sarcastic "well, you ARE so & so's assistant, AREN'T YOU?" & they try to make me feel dumb for not knowing the answer to their question. I usually respond with "yes, I'm so & so's ASSISTANT, so I don't always know everything about a particular file." I want so badly to add to it "If I did know it all, I'd be the Escrow Officer making the big bucks & not the lowly Escrow Assistant!" Especially when it's a snotty realtor (which often times it is). I want to ask them "Does YOUR assistant know everything about YOUR job?" I doubt it! So annoying!