I live in Savannah and around here most locals either love her or hate her. N word aside, she has a long standing reputation for being rude to people in the service industry. And she has just as much of a long standing reputation of being friendly to her fans and doing many good things. I think people have many layers and can certainly be very charitable, have lots of friends, and still be an a$$ to people they think are beneath them. I'm not saying she's like that, I've never met her, but as many that have spoken up to defend her there are as many reciting stories of her bad attitude to service people.
That being said, I don't think someone should be torn apart the way she has been for saying something many years ago. That word is given way more power then it deserves in my opinion. It's not a nice word, I don't say it, I know it's derogatory and wish it didn't exist, but it does and people use it in songs, movies, jokes, etc and it's only ever a problem it seems when white people say it, which I just don't think people can have the double standard that it's ok for black people to say but not white. And I know not all black people and not all white people say it or approve of it, I'm just saying it shouldn't be ok at all for anyone to use it.
The rumor around here is that more to this story will be coming out but here in the south people love to gossip and speculate, lol. I would fire all her PR people and lawyers though because she clearly wasn't given a good speech to recite and she just comes off sounding more desperate and insincere with each video. She could have come off so much better if she just gave some thought to her words before she said them.
And the accuser, Lisa Jackson, is being vilified by many here that if she felt harassed why did she stay in her job (as a manager so clearly she was promoted....) for ten years. This lawsuit has been ongoing for over a year now, it's just now in the news because Paula admitted under oath to saying the N word at some point in her life. And the lawsuit is mainly about her brother and his actions but because she is a partner in his business she is named in the suit as well.