Closed Thread
Page 1 of 26 1234567891011 ... LastLast
Results 1 to 10 of 256
Like Tree32Likes

Thread: Real/Superpass.com - Subscribing, Canceling, Shows & Troubleshooting

  1. #1
    BB Fan susanr342's Avatar
    Join Date
    Sep 2005
    Location
    Ontario, Canada
    Posts
    6,923

    Real/Superpass.com - Subscribing, Canceling, Shows & Troubleshooting

    NOTE: This thread is about dealing with Real about SuperPass -- subscribing, cancelling, trouble-shooting RealPlayer and the web browser, etc.

    For info about alternative players to use, there is a separate thread HERE.


    --------------------------------------------------------
    SUBSCRIBING

    You can buy a SuperPass account from Real.com: Sign-In To Superpass

    You can watch the feeds via their website (Superpass / Big Brother 14) or by using RealPlayer.

    If you subscribe, don't forget to cancel your subscription just before BB ends this season, otherwise they will keep charging you all year. (Some people keep SP for its other features, but most people just buy it for the summer to watch BB).


    --------------------------------------------------------
    CANCELLING: (from Real's Knowledge Base page)

    By phone:

    Visit the Contact Support page, click the button next to Cancel Subscription, and we'll display a toll-free number for you to call.

    (Note: It's 1-866-212-1343. Hours of operation - Mon–Fri: 6AM-6PM PT; Sat & Sun: 7:30AM-5PM PT. Have your account number ready.)

    Online:

    1. Visit your My Account page: https://account.real.com/acct/login.html.
    2. Type your email address and your password, and then click the Sign in button.
    3. Under the My Memberships section, you will be able to view your current active subscriptions.
    4. For each subscription that you want to cancel, click the Cancel or edit membership settings link, and follow the instructions.

    (If you are hearing-impaired, click here for instructions.)


    --------------------------------------------------------
    (Updated 7/2012)
    Last edited by MFWalkoff; 07-14-2012 at 03:21 PM.

  2. #2
    BB Fan susanr342's Avatar
    Join Date
    Sep 2005
    Location
    Ontario, Canada
    Posts
    6,923

    Re: How to cancel your live feeds

    I just called to cancel my feeds and since I was paid up to May 25 the guy tried to sell me on keeping the live feeds and when I said no he gave me 2 free months (and I have received an email to confirm that) till July 25 which will be after the BB 10 starts.

  3. #3
    runs with scissors waywyrd's Avatar
    Join Date
    Jul 2003
    Location
    South Carolina
    Posts
    21,452

    Re: How to cancel your live feeds

    Well that's interesting. I wasn't going to bother cancelling for two months since BB10 starts so soon...maybe I should cancel and get them for free.

    I just want my music downloads.
    Time you enjoy wasting was not wasted - John Lennon

  4. #4
    would rather be cruising! marybethp's Avatar
    Join Date
    Jun 2003
    Age
    45
    Posts
    4,916

    Re: How to cancel your live feeds

    bumping for those of you who need to cancel

  5. #5
    shoes? who needs shoes?? barefootdyke's Avatar
    Join Date
    Jul 2003
    Location
    michigan
    Age
    51
    Posts
    6,746

    Re: How to cancel your live feeds

    mine won't expire for about 5 weeks yet ... i wonder if they're going to replay this season from the start like they did the last couple?

  6. #6
    would rather be cruising! marybethp's Avatar
    Join Date
    Jun 2003
    Age
    45
    Posts
    4,916

    Re: How to cancel your live feeds

    when I called today, they did say they are replaying them. Mine don't expire until 10/28 - so I have access until then even though I canceled as of today.

  7. #7
    Mullet/Summer Enthusiast AshleyPSU's Avatar
    Join Date
    Jun 2005
    Location
    Central PA
    Posts
    6,527

    Re: How to cancel your live feeds

    I totally forgot to cancel my live feeds after the last season. I logged onto my credit card account online and saw they charged me 40 bucks again 3 days ago. Urgh.

    So, the lesson here is: If you are forgetful like me, CANCEL YOUR FEEDS!

    Do you think if I call them tomorrow, they would reverse that charge? Probably not, huh?
    Wake up and be awesome

  8. #8
    runs with scissors waywyrd's Avatar
    Join Date
    Jul 2003
    Location
    South Carolina
    Posts
    21,452

    Re: How to cancel your live feeds

    I really doubt it, Ashley. Make sure you at least download your music and get something for your money.
    Time you enjoy wasting was not wasted - John Lennon

  9. #9
    Magical Elf MFWalkoff's Avatar
    Join Date
    Jul 2006
    Location
    NYC
    Posts
    17,550

    Re: How to cancel your live feeds

    DANG! They got me today. I even had it written down to cancel before the 23rd.

    Me = dope.
    "Whatever you are, be a good one." – Abraham Lincoln
    What is an "MFWalkoff?"

  10. #10
    Got wings 9/19/2012 buglover's Avatar
    Join Date
    Mar 2004
    Location
    CA
    Age
    40
    Posts
    13,195

    Re: How to cancel your live feeds

    This is why I didn't get feeds last year. I am so bad and not calling and canceling stuff.
    Yup, with donuts!!

Closed Thread
Page 1 of 26 1234567891011 ... LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts

SEO by vBSEO 3.6.0 ©2011, Crawlability, Inc.