I didn't see the Access Hollywood piece (not knowing that it was on), but I find it very interesting that Clay was interviewed along with Ruben. I can think of many reasons why, but none of them are flattering to Ruben.
If Ruben is serious about having a star-level musical career, he'd better learn how to behave in front of a reporter and how to be interviewed on his own. He's been making missteps since he won AI (not addressing the 205 shirt situation directly, the delays in finishing the CD, the concert hip-hop song, cancelling out on advertised public appearances, the Rolling Stone article), and I don't think he has the fan base to overcome too much more.
I suspect 19E is rapidly becoming disenchanted with their American Idol. His single, while certainly successful, will fall short of sales estimates, probably by 20-25%. Ruben seems to be doing almost no promotional work for the concerts (newspaper and radio interviews), and the cancelled appearances are beginning to be commented on in the press. Ruben isn't trying to do anything about his weight, in fact has stated proudly that he isn't. Weight is a stamina issue, potentially an insurance issue, and certainly leaves him open for ridicule (as the Rolling Stone article proves). While we might have found the "read the small print" comment amusing, I doubt 19E did. My guess is it wants the American Idol to appear grateful and happy. And given 19E's rapid fire responses to Frenchie and Corey, and its seeming reluctance to have Vanessa associated with the tour, I think it takes the family show aspect of American Idol seriously. It promoted Ruben as the velvet teddy bear, not the velvet thuggy bear.